Frequently asked questions
Frequently asked questions and answers
What size should I choose for my swimsuit?
- Our jerseys fit normally. However, for the Player swimsuit, we recommend choosing a size up if you prefer a more relaxed fit.
What are the delivery times?
- Delivery times are generally 2 to 4 weeks from the order date.
I made a mistake on my order, is it
possible to modify it?
- Yes, you can change your order within 72 hours of payment.
How do I log in to my customer account?
- As soon as you place an order, a customer account is automatically created.
You can log in using the following link: [Login link)
. If this is your first connection, click on "Forgot password" to create your password from the e-mail you received.
Do you deliver worldwide?
- Yes, we deliver internationally, including to French overseas departments and territories. Please allow 25 to 30 days for these destinations.
What do the "In progress" and "Completed" statuses mean on my order?
- In progress" indicates that your order is in preparation, while "Completed" means that it has been dispatched. Other possible statuses include "Pending" (payment has not been made) and "Cancelled" (the order has been cancelled).
Can I track the delivery of my parcel?
- Yes, you can track your parcel using the tracking number provided in your customer area. This number usually begins with YT or FR for orders within France, or RG for international orders. You can track your parcel by pasting this number on [17track.net].
When do I receive my tracking number?
- You will receive your tracking number by e-mail within 10 to 15 days of placing your order. Please note that this number is different from the order number.
Are you on social networks?
- Yes, you can find us on various social networks via our official links: [Lientr.ee]. Please note that order-related inquiries must be handled by our customer service department and not via social networks.
How do I contact your customer service?
- To contact our customer service, use the chatbot available on our website. In most cases, around 90% of problems can be resolved without the intervention of an agent. However, if your problem requires further assistance, an agent will intervene and provide you with a response within 24 hours. Our team is here to help!
What should I do if I have placed an order on a fraudulent site that is not MaxiKits.com ?
If you realize that you have placed an order on an unofficial website, we advise you to immediately take the following steps to protect your interests:
Contact your bank or credit card provider: Ask for a chargeback on the transaction to recover the funds spent. This is usually possible by reporting the transaction as fraudulent.
Report fraud: Inform the relevant authorities and consumer platforms of your experience to help prevent others from falling victim to the same scam.
By acting quickly, you can minimize risks and help combat fraudulent online activity. Please do not hesitate to contact us for further assistance.