1. Scope
The following Terms and Conditions of Sale (GTC) govern all commercial relationships between Maxi Kits (hereinafter ‘we’) and any individual or legal entity (hereinafter ‘the Customer’) wishing to make a purchase through the website www.maxikits.com. Any order placed on our website means the Customer accepts these GTC without reservation.
2. Products
- The products offered for sale are those presented on the website www.maxikits.com, subject to stock availability.
- Each product is accompanied by an accurate description prepared by Maxi Kits.
- Photographs: The images and photographs of the products are provided for guidance only and are non-contractual.
3. Price
- Prices are shown in euros (€) and include all taxes (VAT included), excluding shipping costs.
- Maxi Kits reserves the right to amend its prices at any time. However, products are billed according to the rates in force at the time the order is confirmed.
- Extra charges: Customs duties and local taxes are the customer’s responsibility, as indicated in our Delivery Policy.
4. Order
- The customer places an order directly on the website www.maxikits.com.
- Confirming an order means acceptance of the prices and product descriptions.
- Confirmation: Once the order is confirmed, the customer receives a confirmation email.
- Maxi Kits reserves the right to cancel any order in case of payment dispute with the customer or for any other legitimate reason (e.g. a product being unavailable).
5. Product Personalisation
- Products are personalised according to the specifications provided by the customer (e.g. text, size, colour).
- Customer responsibility: The customer is responsible for the accuracy of the information provided when placing the order.
- Once the order is confirmed, no changes can be made.
6. Payment Terms
- Immediate payment: Payment is required at order confirmation.
- Accepted payment methods: Bank card and other methods shown on the website.
- Security: Online transactions are secure, and Maxi Kits does not store any banking information.
7. Delivery
Delivery is governed by our Delivery Policy, which details:
- Areas served.
- Delivery timelines and terms.
- Liabilities in case of loss, damage or customs fees.
8. Return and Refund Policy
- Because of the custom nature of the products, returns, exchanges or refunds are not accepted, except in the case of proven manufacturing defects.
- Time limit: Any claim for non-compliance or defects must be made within 48 hours of receipt.
- Procedure: In case of a defect, contact our customer service at contact@maxikits.com for instructions on how to proceed.
9. Warranties
Products sold on www.maxikits.com are covered by:
- The legal conformity guarantee.
- The hidden defects guarantee, in accordance with current laws.
In case of non-compliance, products may be returned, exchanged or refunded under the conditions provided by law.
10. Personal Data Protection
- Personal data collected on www.maxikits.com is required to process orders and manage commercial relationships.
- They are processed in line with our Privacy Policy.
- The customer has the right to access, correct and delete their data, which can be exercised by contacting contact@maxikits.com
11. Liability
- Maxi Kits cannot be held liable for non-performance or poor performance of these GTC in case of force majeure or events beyond its control (e.g. strikes, bad weather).
- Maxi Kits is not responsible for losses or damages occurring after the parcel is handed over to the carrier.
13. Changes to the GTC
Maxi Kits reserves the right to amend these GTC at any time.
- Updated GTC will be published on the website and will take effect immediately for any order placed after publication.
Customer Service Contact
For any question or claim, contact us at contact@maxikits.com.
We are available to reply within 24 to 48 working hours.