Delivery Policy

At Maxi Kits, we are proud to deliver our products all over the world so you can enjoy our custom designs wherever you are. You can find below the details of our delivery policy:

1. International Delivery

Maxi Kits offers delivery worldwide. Wherever you are, we are committed to shipping your custom products directly to you.
Please note that delivery times may vary depending on the destination and local conditions.

2. Delivery Times

Standard timescale: Orders are generally dispatched within 2 to 3 weeks after order confirmation and processing.
This timeframe includes:
- Production of your custom items.
- The transit time to your address.
Delivery time variations:
Delivery times may be extended in certain situations, especially:
- During periods of high demand (e.g. end-of-year holidays).
- In exceptional conditions affecting transport services (e.g. strikes, weather conditions).

3. Responsibility in Case of Loss or Damage

Once your order has been dispatched, responsibility for the parcel passes to the carrier. Maxi Kits cannot be held responsible for losses or damage that occur during transport.
Recommendations:
- Track your parcel using the tracking details provided.
- Contact the carrier directly in case of a problem.
Customs and Holds:
Maxi Kits cannot be held responsible for parcels that are destroyed, seized or held by the customs authorities of your country.
Important: Make sure the products you order meet your country’s customs regulations before placing your order.

4. Customs Fees, Taxes and Surcharges

International orders may be subject to customs duties, local taxes, or other surcharges, depending on your country’s regulations.
Customer responsibility: These additional charges are the customer’s responsibility and must be paid at delivery. Maxi Kits does not cover these charges.
Advice: Check with your local authorities for any applicable charges before placing an order.

5. Delivery Tracking

Once your order has been dispatched, an email containing the tracking information will be sent to you.
You can track the status and movement of your parcel with these details.
Delivery issues: In case of delay or issue, contact the carrier directly using the details provided.