Returns & Exchanges

Returns & Exchanges Policy

Last Updated: May 2026

At maxikits.com, we strive to provide high-quality, customizable sports jerseys that meet your exact specifications. Because our products are personalized, we have a strict no-return policy to ensure efficiency and fairness. Returns or exchanges are only possible in exceptional cases, such as manufacturing defects, errors on our part, or misunderstandings that result in non-conformity.

This policy is designed to protect both you and us, in line with our commitment to authentic, made-to-order items. This policy complies with UAE consumer protection laws, including Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree Law No. 14 of 2023 on E-Commerce. We reserve the right to update this policy; changes will be posted here and apply to future purchases.

1. General Policy

• No Returns for Change of Mind: We do not accept returns, exchanges, or refunds for reasons such as a change of mind, incorrect sizing chosen by you, or dissatisfaction with the customization details you provided. All sales are final once your order is confirmed and personalized.
• Exceptions for Errors or Defects: Returns or exchanges are only permitted if there is a proven manufacturing defect, an error in fulfillment (e.g., the wrong product was shipped), or a clear misunderstanding (e.g., a discrepancy between your order specifications and what was delivered due to our mistake).
• Personalized Products: Since our jerseys are customized (e.g., with specific text, sizes, colors, or designs), they are exempt from standard return rights under Chinese law for custom-made goods. You are responsible for the accuracy of all customization details provided during the ordering process—no changes can be made after confirmation.

This is in line with our philosophy: We prioritize quality and precision, but we’re here to resolve genuine issues promptly.

2. Eligibility for Returns or Exchanges

To qualify, your claim must meet the following criteria:

• Time Limit: You must notify us within 48 hours of receiving your order. Claims made after this period will not be considered, in accordance with our General Terms and Conditions of Sale.
• Item Condition: The product must be unused, in its original packaging, with all tags attached, and accompanied by proof of purchase (e.g., order confirmation email or invoice).
• Qualifying Issues:
  • Manufacturing defects (e.g., faulty stitching, printing errors not caused by your specifications).
  • Fulfillment errors (e.g., incorrect item, size, or color shipped by us).
  • Misunderstandings (e.g., if our description led to a reasonable discrepancy in expectations, as evidenced by the facts).
• Non-Qualifying Issues:
  • Customization errors caused by inaccurate information you provided (e.g., incorrect spelling or size selected).
  • Damage caused by misuse, normal wear and tear, or shipping issues after delivery (see our Shipping Policy for carrier responsibilities).
  • Items subject to customs delays, duties, or local taxes (these are your responsibility).

If your claim meets the requirements, we may offer a replacement, repair, or refund at our discretion, depending on stock availability and the nature of the issue.

3. How to Request a Return or Exchange

Follow these steps to ensure a smooth process:

1. Contact Us Immediately: Email maxikits.com or send us a message on WhatsApp with your order number, a detailed description of the issue, and clear photos or videos showing the defect or error.
2. Provide Evidence: Include your proof of purchase and any relevant details (e.g., screenshots of your order details).
3. Please wait for instructions: Our team will review your claim within 24–48 business hours and provide return shipping instructions if approved. Do not ship anything back without our authorization—we are not responsible for unauthorized returns.
4. Return Shipping: If approved, you may be responsible for return shipping costs unless the error is entirely our fault (in which case, we will reimburse reasonable costs). Please use a trackable shipping method to prevent loss.
5. Processing Time: Once we receive and inspect the item (typically 5–10 business days), we’ll process your replacement, repair, or refund. Refunds are issued to your original payment method within 14 days, in accordance with Chinese law.

We aim to resolve valid claims quickly and fairly. If we determine that the issue does not qualify, we will explain why and offer alternatives where possible (e.g., sizing advice for future orders).

4. Refunds

• Refunds are issued only for approved returns and cover the product price (excluding original shipping fees, customs duties, or taxes).
• Processing may take up to 14 days after we receive the item, depending on your payment provider.
• No refunds will be issued for returns that do not meet the criteria; unauthorized returns may be refused or returned to you at your expense.

5. Warranties

As outlined in our Terms and Conditions, products are covered by statutory warranties against hidden defects and non-conformity under Chinese law. If a defect appears after the 48-hour period but within the legal warranty period (typically 2 years for manufacturing defects), please contact us for an assessment.

6. Additional Information

Support: Need help? Contact us via WhatsApp or email atmaxikits.com. We’re here to help with any questions you may have before or after your purchase.

Shipping and Delivery: For details on worldwide shipping, liability for loss or damage, and customs, please refer to our Shipping Policy.

Sizing Advice: Our products are true to size. If you’re unsure, check our Size Guide before ordering to avoid any issues—customized items based on your selection cannot be returned.