FAQs
Most frequent questions and answers
Which size should I choose for my jersey?
– Our jerseys are true to size. However, for the Player jersey, we recommend choosing one size up if you prefer a looser fit.
What are the delivery times?
– Delivery times are generally 2 to 4 weeks from the order date.
I made a mistake with my order, is it
possible to change it?
– Yes, you can amend your order within 72 hours after payment.
How can I log in to the customer account?
– As soon as you place an order, a customer account is automatically created.
You can log in using the following link: [Login link)
. If this is your first login, click on \”forgotten password\” to create your password from the email you received.
Do you deliver worldwide?
– Yes, we deliver internationally, including DOM TOM and abroad. Please allow 25 to 30 days for these destinations.
What do the statuses \"Processing\" and \"Completed\" mean on my order?
– \”Processing\” means your order is being prepared, while \”Completed\” means it has been shipped. Other possible statuses include \”On hold\” (the payment has not been made) and \”Cancelled\” (the order has been cancelled).
Can I track the delivery of my parcel?
– Yes, you can track your parcel using the tracking number provided in your customer account area. This number usually starts with YT or FR for orders in France, or RG for international orders. You can track your parcel by entering this number on [17track.net].
When will I receive the tracking number?
– You will receive your tracking number by email within 10 to 15 days of ordering. Please note that this number is different from the order number.
Are you on social media?
– Yes, you can find us on different social networks through our official links: [Lientr.ee]. Please note that order-related requests must be handled by our customer support and not via social media.
How can I contact your customer service?
– To contact our customer service, use the chatbot available on our site. In most cases, about 90% of issues can be resolved without an agent intervention. However, if your issue needs additional support, an agent will step in and provide you with a response within 24 hours. Our team is here to help!
What should I do if I placed an order on a fraudulent site that is not MaxiKits.com?
If you realise you placed an order on an unofficial site (with the exception of maxikitsbox.com, which is a legitimate website specialising in mystery boxes), we recommend you take the following steps immediately to protect your interests:
- Contact your bank or credit card provider: Request a chargeback on the transaction to recover the funds spent. This is usually possible by flagging the transaction as fraudulent.
- Report the fraud: Notify the relevant authorities and consumer platforms about your experience to help prevent others from falling victim to the same scam.
By acting quickly, you can minimise the risks and help fight against online fraud. Do not hesitate to contact us for any extra assistance.