At Maxi Kits, we're proud to deliver our products all over the world, so you can enjoy our personalized creations wherever you are. Find out more about our delivery policy below:
1. International delivery
Maxi Kits offers worldwide delivery. Regardless of your location, we are committed to shipping your personalized products directly to you.
Please note that delivery times may vary depending on destination and local conditions.
2. Delivery times
- Standard lead time : Orders are generally dispatched within 2 to 3 weeks after confirmation and processing of the order.
This period includes :- Production of your personalized items.
- Transit time to your address.
- Variations in lead times :
Deadlines may be extended in certain situations, in particular:- During periods of high demand (e.g. end-of-year holidays).
- In the event of exceptional conditions affecting transport services (e.g. strikes, weather conditions).
3. Liability for Loss or Damage
- Once your order has been shipped, responsibility for the package is transferred to the carrier. Maxi Kits cannot be held responsible for any loss or damage incurred during transit.
- Recommendations:
- Track your parcel using the tracking information provided.
- Contact the carrier directly in the event of a problem.
- Customs and Detention:
Maxi Kits cannot be held responsible for packages destroyed, confiscated or detained by customs in your country.
Important: Please ensure that the products you order comply with your country's customs regulations before placing your order.
4. Customs duties, taxes and surcharges
- International orders may be subject to customs duties, local taxes or other surcharges, depending on your country's regulations.
- Customer responsibility: These additional costs are the responsibility of the customer and must be paid at the time of delivery. Maxi Kits does not cover these costs.
- Tip: Check with your local authorities for any applicable fees before ordering.
5. Delivery tracking
- Once your order has been dispatched, an email containing tracking information will be sent to you.
- You can use this information to track the status and delivery of your parcel.
- Delivery problems: In the event of delays or problems, please contact the carrier directly using the details provided.
6. Customer support
Our team is at your disposal to answer any questions or concerns you may have regarding your delivery.
- Contact us at: contact@maxikits.com
We promise to get back to you within 24 to 48 working hours.